Frequently Asked Questions
A new home cleaning service removes dust and buildup left from contractors or previous occupants. It prepares the home for safe and comfortable living before you move in.
House cleaning services can be booked weekly, biweekly, or monthly depending on your routines, family size, and activity level. Consistent cleanings help maintain a sanitary, organized living space.
A one time home cleaning covers detailed scrubbing, wiping, dusting, and sanitizing of key areas. It is ideal for special occasions, pre-event preparation, or when your home needs a full refresh.
Moving cleaning services ensure your old or new home is spotless during a transition. They help with security deposit returns, presentation for buyers, and preparing your next home for move-in readiness.
New home cleaning focuses on deep dust removal, detailed surface cleaning, cabinet wipe-downs, and bathroom sanitation.
House cleaners tackle dirt, smudges, and buildup that accumulate in kitchens, living rooms, entryways, and bathrooms. They keep these spaces fresh and hygienic with consistent care.
Spring cleaning services include deep scrubbing, and full dust removal. They are perfect for refreshing your home after winter and preparing for warmer months.
Move out cleaning services should be scheduled once your belongings are removed. This ensures the home is clean for inspections, new buyers, or landlords evaluating security deposits.
New home cleaners address floors, walls, vents, cabinets, and fixtures to remove dust and residue. Cleaners ensure the home is safe for unpacking and settling in.
Residential cleaning services help maintain indoor air quality, reduce allergens, and keep surfaces free of dirt and bacteria. They also protect flooring, countertops, and fixtures from wear.
Move in move out cleaning covers detailed cleaning of floors, bathrooms, cabinets, appliances, and windows. It prepares the home for new occupants or for turning over the property during a move.
A new home deep cleaning service provides extra attention to baseboards, vents, fixtures, and high-dust areas. It is ideal for freshly built homes or homes that have recently been remodeled.
Cleaning services are recommended every 6 to 12 months. They remove dirt, odors, stains, and allergens from sofas, chairs, and fabric furniture.
Fall cleaning services prepare your home for colder weather with dusting, sanitizing, floor care, window cleaning, and organization of seasonal items such as blankets and decor.
If you see dust on shelves, residue in cabinets, or dirt tracked in by builders or movers, booking a new home cleaning service ensures your home is sanitized before personal items arrive.
Yes, house cleaning services can be tailored to focus on kitchens, bathrooms, allergen removal, or high-touch surfaces depending on your lifestyle and preferences.
A one time home cleaning is ideal before guests arrive. It refreshes bathrooms, living spaces, floors, and the kitchen to make everything presentable and welcoming.
Moving cleaning services prepare units for new tenants quickly and efficiently. They ensure every room is ready for inspection and marketing photos.
Light weekly maintenance like sweeping and wiping counters helps keep your home cleaner between scheduled residential cleaning services, especially in busy households.
No, you do not need to be home during your scheduled house cleaning services. Many clients provide a secure means of entry so our professional cleaners can complete new home cleaning, one time home cleaning, or recurring residential cleaning services while you are away. This allows you to return to a freshly cleaned, sanitized home without disrupting your daily routine.
Yes, our team brings all professional-grade supplies and equipment needed to complete your house cleaning services. Whether you schedule a new home cleaning service, spring cleaning services, or one time home cleaning, we arrive fully prepared to clean and sanitize every area of your home efficiently and safely.
Yes. Our cleaning supplies are sourced from EcoLab and are designed to be non-toxic and odor-free, making them safe for families and pets. Eco-friendly products are commonly used in professional residential cleaning to help maintain indoor air quality while still delivering effective bathroom cleaning service and kitchen sanitizing results.
Yes, all cleaners are background-checked and professionally trained to deliver high-quality house cleaning services. Our team follows detailed cleaning protocols designed to ensure consistency, safety, and professional results for new home cleaning, moving cleaning services, and routine maintenance cleanings.
Yes, Custom Maid is licensed, bonded, and insured. This provides peace of mind for homeowners scheduling house cleaning services, move out cleaning services, or new home cleaning service, knowing their property is protected while professional cleaners are working in the home.
Yes, we are a pet-friendly house cleaning company. In most cases, you do not need to make special arrangements for your pets during house cleaning services. We simply recommend securing pets that may be anxious around new people to ensure a safe and smooth cleaning experience.
Our standard house cleaning services include thorough bathroom cleaning service with sanitizing of sinks, toilets, showers, and tubs. Kitchens are cleaned by wiping countertops, cleaning appliance exteriors, sanitizing sinks, and cleaning inside microwaves. Throughout the home, we dust furniture, picture frames, and surfaces using microfiber cloths. Floors are vacuumed and dust mopped, upholstered furniture is vacuumed, and ceiling fans and baseboards are dusted. Bed linens can also be changed upon request.
Deep cleaning services include all standard house cleaning services plus detailed tasks such as inside window cleaning, hand-wiping woodwork, cleaning inside ovens, refrigerators, and cabinets. Deep cleaning is often recommended for first-time customers, spring cleaning services, or new home cleaning projects where extra attention is needed.
Yes, we provide moving cleaning services including move out cleaning services and move-in cleaning in Virginia Beach, Norfolk, and Chesapeake. Our moving cleaning services focus on preparing homes for new occupants by deep cleaning kitchens, bathrooms, floors, and high-touch surfaces.
Yes, we offer flexible scheduling options including one time home cleaning and recurring house cleaning services. Recurring plans are available weekly, bi-weekly, or every four weeks to maintain a consistently clean and healthy home environment.
Recurring house cleaning services are typically priced based on home size and number of rooms. We provide free estimates for recurring cleaning plans. One time home cleaning and deep cleaning services are usually billed hourly depending on the condition and cleaning requirements of the home.
Cleaning time varies based on home size, condition, and type of service requested. Deep cleaning, new home cleaning, or move out cleaning services typically take longer than standard recurring cleaning because of the additional detail work involved.
Customer satisfaction is a priority. If you are not satisfied with your house cleaning services, contact us within 24 hours and we will return to address any missed areas and ensure the cleaning meets our quality standards.
We ask that cancellations or rescheduling requests be made as soon as possible, preferably no later than 7:30 AM on the day of service. We maintain a 24-hour answering service and also accept email requests for scheduling changes for scheduled house cleaning services.